Welcome to 1300 Melbourne Taxi. By making a booking or using our website and transport services, you accept the following terms and conditions. These guidelines help us deliver smooth, dependable, and comfortable travel for every passenger.
Bookings and Ride Confirmation
All ride requests must include accurate information such as pickup address, travel time, and contact details. After confirmation, our team will assign the most appropriate vehicle, including Premium Service cars and Maxi Van options when requested. Any updates or cancellations should be advised early to minimise scheduling disruptions.
Passenger Responsibilities
- Provide accurate pickup and destination details at the time of booking.
- Be available at the arranged pickup time to prevent additional waiting fees.
- Respect drivers, passengers, and vehicles throughout the journey.
- Keep luggage and personal items secure during travel.
- Notify our team ahead of time for any additional travel requirements.
Transport Service Policy
- Ride charges are determined by travel distance, duration, and vehicle category.
- Premium Service vehicles provide added comfort with priority ride scheduling.
- Maxi Van reservations depend on passenger numbers and vehicle availability.
- We may decline service in situations involving unsafe or unacceptable conduct.
- Travel times can be affected by road conditions, traffic, or weather events.
Safety and Responsibility
1300 Melbourne Taxi is committed to providing dependable transport services; however, we cannot guarantee against delays caused by external conditions. Passengers are encouraged to look after their belongings and follow all safety instructions during their trip.
By accessing our services, you agree to these terms and contribute to a courteous and reliable travel environment.
