At 1300 Melbourne Taxi, we focus on delivering a comfortable and dependable travel experience for every passenger. We understand that schedules may change unexpectedly, which is why we maintain a straightforward cancellation and refund policy designed to keep the process simple and transparent for our customers.
Passengers may cancel their booking anytime before the arranged pickup time. We encourage early cancellations whenever possible to minimise disruptions. Bookings cancelled within an acceptable timeframe generally do not attract cancellation charges. However, delayed cancellations or missed pickups may result in a small fee depending on the service type and booking time.
For prepaid reservations, refund requests are handled based on the cancellation timeframe. Approved refunds are returned through the original payment method within several business days. Our support team is available to assist with refund enquiries or any booking-related concerns whenever required.
- Cancellations completed in advance of pickup may qualify for a full refund.
- Delayed cancellations may involve a small fee depending on timing and service type.
- Missed pickup bookings may not qualify for a refund.
- Prepaid booking refunds are returned to the original payment option.
- Booking modifications can be requested depending on vehicle availability.
- Special reservations including Premium Service or Maxi Van may include separate conditions.
- Our customer support team is available to assist with cancellation and refund enquiries.
We appreciate your time and confidence in our service. Our aim is to provide a clear and convenient process so you can arrange your journey comfortably whenever you travel with 1300 Melbourne Taxi.
